Privacy

The Cow Wings Privacy Policy

Last Updated: January 2026

At Cow Wings, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or place an order with us.

By using our website, you consent to the practices described in this policy.

1. How Our Ordering Works

Cow Wings does not offer subscription services.

All purchases are one-time orders only. Customers may place orders whenever they choose, with no automatic renewals or recurring charges.

At this time, Cow Wings does not offer customer account logins or require account creation. All orders are placed as a guest checkout. Account functionality may be introduced in the future, in which case this Privacy Policy will be updated accordingly.

2. Information We Collect

We collect personal information only when it is voluntarily provided by you.

Information you may provide includes:

Full name
Email address
Phone number
Delivery address
Order details
Payment-related information (processed securely by third-party payment processors)

When we collect this information:

When an order is completed
When an order is initiated but not completed
When you submit information through our website (checkout, contact forms, or inquiries)

We do not knowingly collect personal information from visitors who are simply browsing our website without submitting their information.

3. Website Browsing & Analytics

Our website may automatically collect non-identifying technical information, such as:

Device type
Browser type
General location (city or region)
Website traffic data

This information is used strictly for website performance, security, and analytics purposes and does not personally identify individual users.

4. How We Use Your Information

We use personal information only for purposes that a reasonable person would consider appropriate, including:

Processing and fulfilling orders
Communicating with you regarding your order (confirmation, delivery updates, issues, or changes)
Responding to customer inquiries or support requests
Preventing fraud and ensuring transaction security
Meeting legal, accounting, or regulatory requirements

If you have provided your email address or phone number, we may contact you regarding your order or a related inquiry.

We do not sell or rent your personal information.

5. Marketing Communications

You may receive marketing or promotional communications only if you have provided consent or where permitted by law.

You may opt out of marketing communications at any time by:

Using the unsubscribe link in emails
Contacting us directly

Transactional or order-related communications are not considered marketing and may still be sent.

6. Sharing of Personal Information

We may share personal information only in limited circumstances, including:

Service Providers: Payment processors, delivery partners, and technical service providers who require information to perform services on our behalf. These parties are contractually required to protect your information.
Legal Obligations: When required to comply with applicable laws, regulations, court orders, or lawful government requests.
Business Transfers: In the event of a merger, sale, or business restructuring, personal information may be transferred as part of the business assets, subject to applicable privacy laws.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

Payment information is handled securely by trusted third-party payment processors and is not stored directly on our servers.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this policy
Meet legal, tax, and accounting obligations
Resolve disputes or enforce agreements

Once no longer required, information is securely deleted or anonymized.

9. Your Rights (British Columbia – PIPA)

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

Request access to your personal information
Request corrections to inaccurate information
Withdraw consent (subject to legal or contractual limitations)
Ask questions about how your information is handled

Requests may be made using the contact details below.

10. Cookies

Our website may use cookies or similar technologies to improve functionality and performance.

You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Cow Wings
📧 Email: info@cowwings.ca